All information collected via our website is solely used by the administration of our company for further analyses and to make operations easier for our customers. Any information, we collect, is kept confidential. We do not share, rent or sell any sort of information of our customers. And no third party services-provider participate in these activities. We collect information in different ways, like:

Automated Tracking: We use IP address to track user's movements on our website that help us administer the site better and to improve product listing for different regions. This is an automated tracking and does not link to any sort of personally identifiable information of the user. This information is stored in a secured way on the web server and is used soley by the administration of our company for further analyses and product posting.

Query Forms: All the forms attached to our website require you to enter personally indentifiable information that is sent directly to the administration of our company in the form of an email. Customer's queries are not stored on our web server in any means. And any response(s) to customer's queries are made manually by the administration or by our support / sales team.

As we've been highlighting repeatedly, our primary goal is to provide best possible merchandise to our consumers from our end. To ensure the quality of our production, the merchandise goes through several testing methods during production, which are described below (but it is also shown on "OUR WORKS" page on the website):

Testing for Raw Material(s): We use only A-Grade raw material(s) for production to maintain our quality. Raw material(s) may contain metal slabs, sheets, circles, Rods or Pipes. Any sort of raw material is tested for its quality before the production process.

Testing before Finishing Process: All products lots are tested for balancing, joints, proper fitting, sharp edges, leakages and further quality issues before they're passed to the final process of finishing.

Testing of Finishing Material(s): We prefer to use good quality material(s) for finishing of our products. Any sort of material(s) used for finishing are tested for their quality before use.

Checking of Finished Goods: Before packaging the products are finally tested for almost anything like any manufacturing defect, joints, balancing, proper fitting, sharp edges, leakages, and proper finishing etc.

Testing of Packaging Material: Any sort of packaging material involved in the packaging of merchandise is inspected for any defect and to ensure its quality before it is used.

So many things reflects the value of merchandise in foreign trade like shipping charges, custom duties, import charges and bank charges against foreign money transfer etc. To balance such expenditures your purchase order must be... USD 2,200 or higher in value, and 3 CBM or higher in volume.

Delivery lead time depends on the production process(s) of a product and the quantity of ordered. Usually a period of 60 to 65 days for 20'ft container, 70 to 75 days for 40'ft container is required for production and to release the shipment. For bulk orders this period may be extended by 10 days.

We use standard export packing for our products as per following:

Packaging of Copper Bathtubs:

Additional care is taken while packing copper bathtubs. U-form, bubble wrapping and/ro thermocole (polystrene) fitting is used in addition to standard export packing for copper bathtubs.

Packaging of Wash Basins and Sinks:

Flannel Bag and/or thermocole (polystyrene) fitting is used in addition to standard export packing for copper sinks and copper wash basins.

Quality of Boxes & Cartons:

Fresh and good quality material is used for wooden boxes or pallets. Normally 10 mm ply board sheet is used for wooden boxes.

Fresh and good quality material is used for boxes and cartons. Normally 3 ply corrugated sheet is used for boxes; 5 ply corrugated sheet is used for items require additional care.

7ply corrugated sheet is used for cartons normally; 9 ply corrugated sheet is used when additional care is required.

Maximum Weight per Carton:

As per standards we prefer to keep total net weight of corrugated cartons under 18 kgs and for wooden boxes or pallets under 200 kgs.

Products Tags and Lables:

Each product is tagged individually with our standard tags. Each inner box is labeled with product specifications. Carton labeling is kept intact as per standards.

*Product Tags and Lables on inner boxes can be customized as per customer's demand

Our consignments are shipped to customers via sea vessels normally. As a standard method of shipments we prefer pro-to-port shipping utilizing the services of expert third-party shipping agencies in our locality.

Pricing of our products is based on said shipping method. The Inco-term used to describe said shipping method is called "Freight on Board". We specify it as "FOB Mumbai" in our documentation, where the trucking, shipping and loading charges are paid by us from our factory to the port to loading while the sea-freight and import charges are subject to be paid by customer.

Shipping including Sea-Freight (CFR/CNF): On demand of a customer we handle the shipments where the sea-freight is also to be settled and paid by us. This is also a port-to-port shipping method. The inco-term used to describe this shipping method is called CNF or CFR, where the tucking, shipping, loading (from our factory to the port of loading) and ocean-freight is to be paid by us while the import charges are subject to be paid by the customer.

For CFR/CNF shipping method, the customer must provide us the name of his/her nearest sea-port for calculation/settlement of ocean-freight before finalizing an order. Total shipping cost has to be paid by the customer in advance in addition to the payment mode selected.

Shipping including Sea-Freight and Insurance (CIF): CIF shipping method can also be applicable on the demand of a customer. CIF stands for "Cost, Insurance and Freight"; this is also a port-to-port shipping method. As per the said shipping method trucking, shipping, loading charges, ocean-freight and amount for in -transit insurance to be paid by the us while the import charges are subject to be paid by the customer.

For CIF shipping method, the customer must provide us the name of his/her nearest sea-port for calculations/settlement of ocean freight before finalizing an order. Total shipping cost and insurance charges will subject to be paid in advance by the customer in addition to the payment method selected.

By-Air shipments: Consignments can also be sent to the customer by-air carriers when demanded by the customer but only if promised before order confirmation. For said shipping-method the customer must provide us the name of his/her nearest airport before the confirmation of order. Total airfare will subject to be paid by the customer in advance in addition to the payment mode selected.

* To minimize the risk of in-transit damages / losses, we recommend the customers to insurance merchandise in-transit.

**For further details on shipping method(s) and to understand the risk of in-transit damages kindly refer to "International Chamber of Commerce" (ICC) website.

Purchase orders are categorized in small, medium, large categories. For different order types we offer different suitable payment modes to our customers, which are described below:

Small Orders: For small order valuing between US$ 2,200 to US$ 5,000 the customer needs to deposit 80% amount of total invoice value to our bankers at the time of placing an order. The remaining 20% amount is to be deposited to our bankers against Bill of Lading (B/L). Telegraphic Transfer or Transfer can be used for the transactions.

Medium Orders: For medium order valuing between US$ 5,001 to US$ 1,2000 the customer needs to deposit 80% amount of total invoice value to our bankers at the time of placing an order. The remaining 20% amount is to be paid deposited to our bankers against Bill of Lading (B/L). Telegraphic Transfer or Transfer can be used for the transactions.

Large Orders: For large orders (as 20'ft container, 40'ft container or 40'ft HQ container) valuing between US$ 1,2001 or above, the customer needs to discuss as this will be accepted on the mutual understanding of both the parties. Telegraphic Transfer or Transfer can be used for the transactions.

Sample Orders: For sample orders / trial orders valuing below US$ 2,200 we suggest the customer to deposit total value of the invoice in advance to our bankers to minimize the bank charges involved in the transaction.